E-shop customer support assistant with Dutch for MUZIKER

2021-05-25 13:40:05

Information about the position

Job description, responsibilities and duties

We are looking for a customer support assistant who has knowledge of Dutch language at C1 level, is not afraid of challenges, likes innovation, and wants to share ideas. In addition to a good mood, which you should bring along to the office every day, we would appreciate if you are also a good English speaker. If you speak other foreign languages, such as Spanish, Croatian, Bulgarian, Italian, Swedish, Danish or any others, then your path is clearly directed towards us. If you think you are the right person, send us your CV!Your job will entail:
- e-mail, telephone and chat communication with customers,
- customer support,
- providing general product information,
- dealing with client requests,
- routine administrative work, invoicing (SAP),
- communication with suppliers

Employee perks, benefits

- employee discounts when buying from our range,
- team building activities (unfortunately due to COVID we do not know when this will be feasible),
- Sports activities - MULTISPORT card
- loyalty and family rewards,
We work in a very nice and creative office, which in practice means the following:
- you can play all the instruments that you see in the office,
- table football and table tennis are waiting for you to show your skills,
- you can work out on a crossfit or fit ball, run to Štrkovec to stretch, play sports or take a dip in a lake over lunch or before or after work.
- Feel free to wear the t-shirt of your favourite band and torn jeans, we don’t have a strict dress code,
- pet friendly, if you have a dog and it is not a Baskerville, then you can bring it to the office,
- last but not least, a team of really great colleagues is waiting for you, who will be happy to take you to lunch or for a beer after work.

Information about the selection process

If you like this position and you meet our requirements, do not hesitate to send us your CV together with a covering letter.We are currently working from home due to pandemic situation, but once the situation gets better, the decision will be up to you. Either you can continue working from home or you can return to the office. The combination of both options will also be available.Interviews take place online.We will only contact selected candidates.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

Dutch - Advanced (C1) and English - Upper intermediate (B2)

Other knowledge

Invoicing - basic
Microsoft Excel - advanced
Microsoft Word - advanced

The position is suitable for a fresh graduate


Personality requirements and skills

- Dutch language C1,
- knowledge of other languages an advantage,
- a sound understanding of musical instruments is an advantage,
- a pleasant and polite demeanor, willingness to help,
- flawless written and oral communication,
- a pro-customer approach,
- independence and responsibility,
- the trouble-free operation of common computer programs,
- communicativeness, alertness,
- experience in sales / online sales is an advantage

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