Cloud Service Delivery Manager

2022-09-30 23:36:42

The Future Begins HereAt Takeda, we are creating a future-ready organization, one that evolves at the speed of science and technology using data and digital to meet the needs of patients, our people, and the planet. In order to make that happen, we need your help.Join our exciting and new Innovation Capability Center (ICC) in Bratislava, Slovakia. This specialized, innovative, and state-of-the-art center of technological resources will drive data and digital capabilities and solutions across Takeda. The Center will be home to approximately 300 change agents, organized into chapters and cross-functional squads based on agile ways of working.Grow your data and digital skills, create and enhance solutions for patients around the globe, and help us create a data and digital-forward Takeda. This is a unique opportunity to become the heart of our internal innovation engine.As a Cloud Service Delivery Manager, you'll:

• Provide specialized expertise in general platform portfolio, cloud ecosystems, big data and high compute clusters, and modern IaaS/PaaS cloud-native deployments.

• Support in proper operational service within the highly outsourced overall Takeda operational ecosystem. This includes working to provide ongoing IT service level management to third parties involved in the management of the Takeda Enterprise Cloud.

• Drives cloud operations including proper “key management” and “controlled operations” for continuous deployments, ensuring the quality of service with business continuity in mind.

• Support in oversight of third-party SLAs and remain accountable for key IT operational processes to Takeda ITSM-related standard operating procedures including Change Control, Incident Management, Problem Management, and others.

• Collaborate with other Takeda operations teams including unified application maintenance services, and traditional infrastructure teams and provide cloud consumer-obsessed service delivery.

• Provide shared operational insights to cloud consumers.Responsibilities:

• Support the Cloud service manager for the EU region within the Cloud Platform Operations team during migration planning and execution.

• Uses new techniques, operational experience, and business experience to drive the IT and CCOE landscape to enforce existing SOPs and develop new, efficient operational processes.

• Influence the existing complex landscape and solutions by innovating, redefining, and simplifying process and technology designs, proposing and executing solutions to identified highly complex IT problems in the cloud or process-driven agile approaches.

• Influence the Cloud Operations team by creating, monitoring, and adapting the processes and metrics for the Cloud products and platform.

• Supervise the processes around Cloud Platform support, monitoring, and alerting, as well as escalation and post-mortem processes.

• Supervise the operations service level management and relationship with operations outsourced provider.

• Build and accelerate new capabilities delivering business outcomes in terms of speed to value and mean time to repair as well as client satisfaction.

• Work independently on tough problems with other team members and independently solve, with some guidance, very difficult technical problems.

• Oversee the cloud operations team within the CPO team.

• Understanding of the AWS platform, including automation, cloud well-architected framework, and ITLT v4 processes.

• Knowledge of deployments and implementations in a modern serverless or elastic configuration using restful APIs, Microservices, Docker containers, and their contracts to other services.

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